word.clements.com

Tuesday, April 20, 2010

"Clements Makes Things So Easy"

Thank you so much for everything. We received the check today. I still can't believe how easy Clements makes things for their clients.

U.S. State Department Employee,
Israel

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Tuesday, March 16, 2010

"Customer Service is Excellent"

I have had to call for assistance/clarification on several occasions and I love that 1) I get a person, 2) The entire inquiry takes 5-10 minutes, meaning I'm not spending a lot of time getting answers, 3) When I did have to wait to get a reply back (it happens), it was quick and polite. The customer service is excellent.

Peace Corps Volunteer,
Gambia

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"Painless"

You have made this process as painless as possible. If I purchase another vehicle overseas, I will definitely insure it through Clements. I will also recommend you to my colleagues.

U.S. Contractor,
Bosnia & Herzegovina

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"Fast, Effective & Compassionate Service"

I want to take this opportunity to thank you for your fast, effective and compassionate service. After this recent trauma that I have been through, the last thing I wanted to deal with was insurance. You have made this process very easy for me. Thank you.

U.S. Foreign Service Officer,
Haiti

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"To Say I Was Pleased is an Understatement"

In regards to my claim proces, it went very smoothly. Once you verified that all the proper forms were submitted and I supplied you with the paperwork I received from the various shipping companies involved, the course of action Clements took was immediate. To say I was pleased with how expeditiously this was handled is an understatement.

When questioned by my fellow Foreign Service Officers how this situation is being handled, I explained to them how professionally and quickly Clements has responded to my plight. All were surprised, and more importantly, impressed.

U.S. Foreign Service Officer,
Serbia

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Thursday, January 28, 2010

"Best Insurance Company Ever"

I love you guys at Clements. Best insurance company EVER.

U.S. State Department Employee,
Australia

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Tuesday, January 26, 2010

"We Really Appreciate the Empathy"

This claim was one of the cleanest, most efficient settlements I’ve been involved with and we really appreciate the empathy of your folks to the tragedy suffered by our members in Haiti.

Commercial Insurance Advisor,
United Nations Federal Credit Union

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"Great Reputation"

I have recently accepted a position at the American Bar Association's Rule of Law Initiative. In my interview, they were very impressed that I had previously worked at Clements. They specifically mentioned one of your account executives during my interview, saying how professional he was and how all of their pro bono lawyers use Clements when they go to work overseas.

I just thought you would like to know what a great reputation Clements has with your clients.

International Support Associate,
United States

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Tuesday, January 19, 2010

"Service is Excellent"

Compared to the Italian firms I've used, Clements is far more user-friendly and the service is excellent.

Program Manager,
Italy

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"Endlessly Helpful"

Thank you so much for all your assistance. You have been prompt, professional and endlessly helpful.

Human Resources Policy Officer,
Italy

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Wednesday, January 6, 2010

"Quick Claim Settlement"

Thanks for the quick claim settlement. We appreciate all your support and cooperation extended in servicing our policy at all times.

International School Administrator,
India

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"Efficient & Fast"

I wish everyone were as efficient and fast as Clements.

U.S. NGO Director,
Worldwide

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"Sincere Appreciation and Satisfaction"

I cannot express my sincere appreciation and satisfaction with the way my situation was handled. It has made this sorrowful experience as smooth as anyone could have wished. I really appreciate your help, kindness, thoughtfulness, efficiency and expediency in dealing with my claim.

International School Administrator,
Kenya

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Wednesday, December 30, 2009

"Brilliant"

Clements is brilliant! Bless you for your help and support — you are a great friend to those of us trotting around overseas!

Diplomat,
Italy

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"Extremely Helpful"

Just wanted to let you know that Clements has been extremely helpful with all of our insurance needs and especially with this claim. It is difficult to deal with getting repairs here completed, so it was nice that we did not have any problems with the insurance. I have definitely recommended you to others here. Thanks again.

Diplomatic Attaché,
Jamaica

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"Your Service and Ease of Business is Simply Outstanding"

I have to say that clearly what brings me back to Clements is the wonderful service and quotes that I receive. I greatly appreciate your prompt and friendly service. While I enjoy the best rates, I do have to say that your service and ease of business is simply outstanding.

International School Administrator,
The Netherlands

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"Truly Painless Process"

I am extremely satisfied with the products, services and staff from Clements. My claims representative was very professional and her handling of my claim was welcome relief after the tragic event which led to the loss. It was a truly painless process and it was a pleasure working with her.

U.S. Foreign Service Officer,
South Africa

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"Extremely Easy and Hassle-Free"

I am pleased to say that the claims process was extremely easy and hassle-free, and the claims supervisor who handled our claim did a fantastic job. My wife and I are both very pleased with the manner in which our claim was processed. This experience was the first time in a long time where a claims department (for any type of claim) took us into consideration first.

Whenever we have a colleague inquire about which insurance company to use, especially overseas, we will recommend Clements. Keep up the good work.

U.S. Foreign Service Officer,
Kingdom of Bahrain

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"It's a Pleasure to Do Business with Clements"

I just want to say that I truly appreciate your excellent service. Thank you again for being an upstanding company. Given the plethora of bad experiences that people readily recount in dealing with insurance companies, I must say it is a pleasure, truly, to do business with Clements.

USAID Contractor

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"Consistently Excellent Service Over the Decades"

I have been with Clements for over 15 years. Clements has provided consistently excellent service over the decades. Many thanks!

U.S. Government Employee,
Brazil

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"Confident in Your Services"

Given many negative insurance company reputations in America, I continue to feel confident in your services and I feel that you have dealt with my case fairly and respectfully. I just want to thank you again for your excellent service. I am very happy to be a client of Clements.

USAID Contractor,
Vietnam

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"Tremendous Help"

I want to thank you for your quick response to our questions. You have been a tremendous help and it is appreciated at this stressful time.

Middle School Principal,
Venezuela

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"Insurance Company of Choice for My Family"

Thank you for your attention to my issue and prompt response. This is yet another reason why Clements International is the insurance company of choice for my family. Thank you again.

Computer Specialist - U.S. Department of State,
Lithuania

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"Excellent Service for the Best Part of 20 Years"

If I go overseas again, I will most likely contact Clements for property insurance. I have received excellent service from Clements for the best part of 20 years. Thank you.

Coordination Officer,
U.S. Department of State

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"I Recommend Clements to Everyone"

I recommend Clements to EVERYONE I meet that will be traveling or living abroad. I have been a Clements customer since I first joined the Foreign Service and look forward to using Clements during the rest of my career.

U.S. Foreign Service Officer,
Mexico

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"Truly Excellent Customer Service"

I was treated exceptionally well by your folks. I received my claim payment in a timely manner once the repairs were complete. The follow-up and ownership your staff showed was very impressive. You have truly excellent customer service. I will definitely recommend your firm to my expat friends.

Account Manager,
Costa Rica

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Tuesday, December 29, 2009

"I Love Clements"

Thank you so much for your prompt response. That's why I love Clements!

U.S. Department of State Employee,
Brazil

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Empathetic, Caring and Warmly Informative"

I just wanted to share that your claims service is very much appreciated. Your staff is empathetic, caring and warmly informative. It really makes all the difference in the world, so thank you!

NGO Risk Manager,
Chad

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"More Than Satisfied"

I am more than satisfied with Clements International. I have recommended Clements to everyone here at post in Sarajevo and I think most people have your insurance here. My car was broken into recently and I was very happy with your service. Thanks!

U.S. Embassy Employee,
Bosnia and Herzegovina

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"Speed and Courtesy"

I was impressed with the speed and courtesy with which you and your colleagues dealt with my claim. I also felt you were very fair. Certainly, I will refer your company to friends and colleagues, when the occasion arises.

U.S. Government Employee,
Italy

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"Fast and Efficient Claims Process"

Thank you very much for your fast and efficient claims process. The process was painless and timely. It is a pleasure to work with you.

U.S. Embassy Employee,
France

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"Thoroughly Impressed"

I would like to take the time to thank you for the excellent customer service at Clements. I never take time to write about good customer service, but today I appreciated it more than ever before. I am thoroughly impressed.

Peace Corps Volunteer,
Eastern Caribbean

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"Beyond Typical Customer Service"

I can't thank you enough for your service; it went beyond typical customer service. I have been with Clements since 1997 and a thank you does not seem to do you justice for your immense efforts, understanding and reassuring method of handling your customers.

USAID Employee,
Cambodia

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"Knowledgeable and Willing to Help"

Thank you so much for your help. It is always a pleasure to speak with someone who is knowledgeable and willing to help.

U.S. Foreign Service Officer,
Guatemala

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"Very Happy"

I am very happy with the service we receive from Clements International. If I am posted overseas again, I will most definitely insure with your company again.

U.S. Government Employee,
Barbados

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"Fast, Thorough and Comprehensive"

Clements is fast, thorough and comprehensive! I appreciate your service so much.

U.S. Government Employee,
Nepal

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"Prompt and Efficient Service"

Thank you very much for the prompt and efficient service. I will certainly continue to work with Clements when I go overseas in the future.

Diplomat,
Canada

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"Outstanding, Shining Example"

I have always been impressed with Clements and pleased with your service, prompt payments and customer satisfaction. Your employees make your company an outstanding, shining example of how people should be treated when claims are under dispute. Thank you to Clements for outstanding service.

International School Adminstrator,
United Arab Emirates

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"Admirable Efficiency, Responsiveness and Interpersonal Skills"

Thanks for all your help. I greatly admire your efficiency, responsiveness and interpersonal skills.

U.S. Foreign Service Officer,
Guatemala

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"Greatly Reduced Potential Stress"

At this point I would also like to commend you and your office on your efficiency and professionalism with how my case was managed. Being involved in a car accident is never a nice experience, but to have received such support from your office has greatly reduced the potential stress.

Again many thanks for your speedy, professional and gentle handling of my claim.

Project Manager,
Somalia

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"As Painless as Insurance Can Be"

Clements is as painless as insurance can be and in regard to any concerns I ever had, I received an email from one of your staff almost immediately that directed to me the person who could help me. I am getting what I need from Clements.

Peace Corps Volunteer,
Ukraine

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"Prompt Attention and Outstanding Service"

Thank you for your prompt attention and outstanding service!

USAID Employee,
El Salvador

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"No-Nonsense Coverage"

Thank you very much for your attentive service. My fiance and I have been so impressed by the excellent customer service and no-nonsense coverage that Clements has offered us while living abroad, and we have recommended your services to many of our friends.

Teacher,
Ecuador

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"We'll Be Working with Clements for a While"

I just wanted to thank you for taking care of our auto insurance. This is our first post overseas, so we'll be working with Clements for a while. It's nice to be able to work so easily with a company.

Foreign Service Officer,
China

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"Clements is There for Us"

I appreciate all the work you did and it's comforting to know that Clements is there for us when, and if, we need them.

U.S. Government Employee,
Turkey

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"You Saved Me $200"

Thanks very much for you prompt action. Everything regarding my claim arrived on time and has saved me about $200!

United Nations Officer,
Italy

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"Very Happy"

My claim was processed in a timely manner and I'm very happy with the service I received from Clements.

Diplomat,
Kazakhstan

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"Great Experience"

I must say that the efficiency of your organization is pretty impressive. Every issue was dealt with promptly and with the utmost attention to detail. You and your company's handling of the whole unfortunate affair of my accident were excellent. I have already taken steps to inform other colleagues about my great experience.

Relief and Development Worker
Tunisia

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"Exactly What I Needed"

Clements is wonderful! You provided me with exactly what I needed. Thank you so very much!

U.S. Foreign Service Officer,
Slovenia

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"Efficient and Excellent Service"

Thanks to all! This is exactly the kind of efficient and excellent service I've come to expect and very much appreciate from Clements.

Politcal Official,
Canada

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"Thanks For All Your Help"

Thanks very much to Clements for all your help over the past few years!

Journalist,
Italy

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"So Efficient"

Thanks for being so efficient.

United Nations Employee,
Jamaica

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"Excellent Customer Service"

I have been very pleasantly surprised by the excellent customer service given by Clements International. I am very impressed.

U.S. Consulate Employee,
Mexico

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"Pleased with Your Service"

Send my praises to your staff. I truly have been most pleased with your service!

Diplomat,
Belize

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"Great Job"

I've always heard good things about Clements. Your team does a great job of keeping people in the loop and answering their questions.

International School Director,
Venezuela

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"Rapid Response and Attentiveness"

Thank you very much for your great service. Usually dealing with insurance companies is a pain in the neck, but I am glad I chose your company.

Thank you again for your rapid response and attentiveness to all of my issues!

Peace Corps Volunteer,
El Salvador

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"Quick Processing"

Brilliant. Quick processing. It gives me enough reason to seriously consider getting insurance for our team through Clements. I really appreciate your help.

Ecologist,
Botswana

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"Outstanding Service"

Thank you very much for the outstanding service I have received. I'll be ordering insurance from you again next time I go overseas.

Diplomat,
Israel

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"Wow!"

Wow! I just told the office how quick you were with this response. I am so impressed. Thank you very, very much.

USAID Employee,
Russia

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"Prompt Response"

Thank you very much for your prompt response which is very much appreciated. Keep up the great work at Clements! I always recommend Clements to my friends for their insurance needs.

Accountant,
Ethiopia

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"So Simple"

Thank you for your prompt, immediate and excellent response. You made the process so simple. This confirms the excellent decision we made in choosing Clements.

Mechanical Engineer,
Costa Rica

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"I'm Impressed"

Wow, you are very quick! You had the claim processed before I even saw the e-mails!

I'm impressed.

Executive Assistant,
Russia

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"Happy Customer"

I've been covered by Global Care insurance through Clements since 1994. I'd like to take this opportunity to say that the most recent changes in the policy and service are absolutely terrific!I am extremely pleased with the new carrier...better benefits, lesser deductible, and a much better method of reimbursement.

I'm a happy customer and thought you should know!

Retired,
Fiji

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